Articles
Guides for the small print on the back of your card.
Short, useful posts about MyBalanceNow prepaid cards — what the codes mean, why a card got declined, and what to do when a balance looks wrong.
- TroubleshootingMay 4, 20266 min read
My gift card balance looks wrong. What's going on?
Pre-auth holds, monthly fees, transactions still clearing — the full list of legitimate reasons a balance is lower than expected, and what to do.
Read the article - TroubleshootingApril 29, 20267 min read
7 reasons your prepaid gift card got declined at checkout
Pre-authorization holds, balance gaps, AVS mismatches — and the fixes for each. The full list of why your card said no.
Read the article - Card basicsApril 22, 20265 min read
How to find your Visa gift card CVV (and what it's actually for)
The three-digit code on the back of your gift card has a specific job. Here's where to find it, what it does, and what to do when it's worn off.
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